Orders & Payments
How do I place an order on Vansam Tea?
You can place an order directly through our website by selecting your preferred products, adding them to your cart, and completing the checkout process.
What payment methods do you accept?
We accept secure online payments through supported payment gateways, including debit cards, credit cards, UPI, and net banking.
Will I receive an order confirmation?
Yes, once your order is placed successfully, you will receive an order confirmation email with your order details.
Shipping & Delivery
Do you ship across India?
Yes, Vansam Tea delivers to most locations across India. Delivery timelines may vary depending on your location.
What are the delivery charges?
A flat shipping fee of₹50 per orderis applicable.
How long does delivery take?
Orders are typically delivered within5–7 working daysfrom the date of dispatch.
Do you deliver on Sundays or public holidays?
No, dispatch and deliveries are not processed on Sundays or public holidays.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email.
Returns & Refunds
What is your return policy?
We follow ano return and no exchange policy, except in cases where the product is received damaged.
What should I do if I receive a damaged product?
Please contact us within7 days of deliverywith photo or video proof showing the damage. We strongly recommend recording an unboxing video.
When will I receive my refund?
Once the damaged item is received and inspected, refunds are processed within5–7 working daysto the original payment method.
Are shipping charges refundable?
No, shipping charges arenon-refundable.
Who bears the return shipping cost?Return shipping charges must be borne by the customer.
A flat shipping fee of₹50 per orderis applicable.
Order Cancellation
Can I cancel my order after placing it?
Yes, orders can be cancelledonly before they are invoiced for shipment.
Can I cancel my order after it is packed or shipped?
No, once an order is invoiced and packed, it cannot be cancelled.
Are special or same-day delivery orders cancellable?
No, orders placed underspecial offersorsame-day deliveryare not eligible for cancellation.Products & Quality
Are Vansam Tea products quality-checked?
Yes, all our products go through strict quality checks before being packed and dispatched.
Will the product look exactly like the images shown on the website?
We make every effort to display accurate images, but slight variations may occur due to screen settings or natural product characteristics.Privacy & Security
Privacy & Security
Is my personal information safe with Vansam Tea?
We make every effort to display accurate images, but slight variations may occur due to screen settings or natural product characteristics.Privacy & Security personal information. Please refer to our Privacy Policy for details.
Will I receive promotional emails from Vansam Tea?
You may receive updates or offers if you opt in. You can unsubscribe at any time using the link provided in our emails.Contact & Support
How can I contact Vansam Tea for support?
You can reach us anytime at:
📞 +91 9540335443
