Shipping policy

At Vansam Tea, every order is handled with care to preserve the purity, freshness, and natural goodness of our green tea blends. Our teas are thoughtfully crafted using botanicals known for their antioxidant, calming, and nourishing properties, and we ensure they reach you in perfect condition.

Delivery Coverage

Vansam Tea delivers across most serviceable locations within India through trusted logistics partners who follow industry-standard handling practices suitable for food and wellness products.

Shipping Charges

• Shipping charges, if applicable, are calculated based on order value, weight and delivery location.
  
  
• Any applicable shipping fees will be clearly displayed at checkout before payment confirmation.
  
  
• Free shipping may be offered on select orders or during promotional campaigns.
  
  
• All shipping charges are inclusive of applicable GST.

  
  

Order Processing & Dispatch

• Orders are processed after successful payment confirmation.
  
  
• Each Vansam Tea pack is quality-checked for freshness, packaging integrity, and labeling accuracy before dispatch.
  
  
• Orders are typically processed and dispatched within 1–3 business days, excluding Sundays and public holidays.
  
  

Delivery Timelines

• Standard delivery timelines range between 3–7 business days from the date of dispatch.
  
  
• Delivery timelines may vary depending on location, courier operations, weather conditions, or peak sale periods.
  
  
• Vansam Tea shall not be liable for delays caused by third-party logistics partners or circumstances beyond our control.
  
  

Order Tracking

• Tracking details are shared via email and/or SMS once the order is shipped.
  
  
• Customers can track shipments using the provided tracking link.
  
  
• For assistance, contact us at contactus@vansamtea.com.
  

  
  

Delivery & Package Inspection

• Ensure accurate delivery address and contact details.
  
  
• Someone must be available to receive the order.
  
  
• Inspect the package before accepting delivery.
  
  
• If the package appears damaged, opened, or tampered with, do not accept it and notify us within 24 hours with photos or an unboxing video.
  
  

Failed or Returned Deliveries

• Orders returned due to incorrect address, repeated failed delivery attempts, or refusal may be treated as Return to Origin (RTO).
  
  
• Refunds or re-shipping will be processed after deducting shipping and handling charges.
  
  
• Vansam Tea reserves the right to restrict COD for customers with repeated RTO cases.
  
  
• Returns are not accepted once the product is sold unless damaged or defective.