Refund policy

Vansam Tea blends are crafted with natural botanicals like hibiscus, moringa, chamomile, turmeric, and lemongrass to support wellness. Due to the nature of consumable products, returns are limited for hygiene and safety reasons.

1. Return Eligibility

• Returns are accepted within 7 days of delivery, subject to eligibility criteria.
  
  

Eligibility Conditions

• Products must be unopened, unused, and in original condition
  
  
• Original packaging, seals, and labels must be intact
  
  
• Transit damage or manufacturing defects must be reported within 24 hours with photo/video proof
  
  
• Proof of purchase is required
  
  
• Opened or consumed tea products are not eligible for return unless defective
  
  

2. Refund Process

To initiate a return, email us at contactus@vansamtea.com with:

• Order number
  
  
• Contact details
  
  
• Reason for return
  
  
• Supporting photos or videos
  
  

Review & Approval

• Requests reviewed within 24–48 business hours
  
  
• Approved refunds processed within 7–10 business days to the original payment method
  
  
• Shipping charges are refundable only if the return is due to Vansam Tea’s error or defective product
  
  

3. Non-Refundable Items

• Packets with broken seal
  
  
• Products without original packaging
  
  
• Discounted or promotional items (unless defective)
  
  
• Products damaged due to improper storage or misuse
  
  

4. Return Shipping

• Covered by Vansam Tea if due to our error
  
  
• Otherwise, borne by the customer
  
  

5. Order Cancellation

• Orders may be cancelled before dispatch
  
  
• Once shipped, cancellations are not permitted