PRIVACY POLICY

VANSAM operates this website and store to provide you with a curated shopping experience across our full range of wellness products, including VANSAM Tea and VANSAM Nuts. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website, or otherwise communicate with us. Please read this policy carefully. By using our website, you acknowledge that you have read and understood the practices described here.

1. Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with us:

  • Contact details including your name, billing address, shipping address, phone number, and email address

  • Financial information including payment card details, transaction information, and payment confirmation (processed securely via third-party payment gateways)

  • Account information including username, password, preferences, and settings

  • Transaction information including items viewed, added to cart, or purchased, and your order history

  • Communications including messages you send us through customer support or contact forms

  • Device and usage information including IP address, browser type, device identifiers, and how you navigate our website

2. How We Collect Your Information

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies when you browse our website

  • From third-party service providers such as payment processors, courier partners, and analytics platforms

3. How We Use Your Information

We use your personal information to:

  • Process orders and payments for all VANSAM products

  • Arrange delivery and provide order updates

  • Maintain and manage your account

  • Improve website performance and personalise your shopping experience

  • Send transactional emails and, with your consent, promotional communications

  • Detect and prevent fraud and misuse

  • Comply with applicable legal obligations

4. How We Share Your Information

We may share your information with:

  • Shopify and other technology providers who power our store

  • Payment processors and courier partners who fulfil your orders

  • Business and marketing partners for personalised advertising, where permitted

  • Legal or regulatory authorities when required by law

We do not sell your personal data to any third party.

5. Cookies and Tracking Technologies

We use cookies to personalise your experience, understand website usage, and support marketing. You may disable cookies through your browser settings, though some website features may not function correctly as a result.

6. Data Security and Retention

We apply reasonable technical and organisational safeguards to protect your personal information. No system is entirely secure, and we recommend you keep your account credentials confidential. Your data is retained only for as long as necessary to fulfil operational, legal, or regulatory requirements.

7. Your Rights

You have the right to access, correct, delete, or receive a copy of your personal data. You may also withdraw consent to marketing communications at any time. To exercise any of these rights, contact us at contactus@vansamstore.com. You may also opt out of promotional emails using the unsubscribe link in any marketing email we send.

8. Children's Privacy

Our website is intended for users aged 18 years and above. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Policy Updates

This Privacy Policy may be updated from time to time. The revised version will always be available on our website with an updated date.

Contact: 

Email: contactus@vansamstore.com
Address: Whistle Pine, 226, Lane 9, Rajeshwar Nagar 2, Sahastradhara Road, Dehradun, Uttarakhand 248013
Phone: 9286781474